Feature

Corporate Pro – Gold

Corporate Pro – Platinum

Standard / Corporate Plus

Warranty extension

Up to 4th year of device age for iPad and Macbook
Up to 3rd year for iPhone

Up to 4th year of device age for iPad and Macbook
Up to 3rd year for iPhone

Up to 3rd year of device age for iPad and MacBook
Up to 2nd year for iPhone

Physical damage

Liquid damage

Process for claims – warranty and damage

Paperless and no questions asked

Paperless and no questions asked

Paperless and no questions asked

Service fee – warranty and damage

Nil

Nil

Nil

Claim limit – warranty and damage

Warranty: Unlimited instances
Damage: Instance limit
MacBook: 8% | iPad/iPhone: 15%

Warranty: Unlimited instances
Damage: Instance limit
iPad/iPhone: 20% MacBook: 12%

Warranty/damage: Unlimited instances
(For small qty <25) -> repair cost
capped up to invoice value (for higher qty >
25) -> no capping on Invoice value

Service assurance

Repair in 15 days else FOC replacement Not applicable for CTO models

Repair in 15 days else FOC replacement Not applicable for CTO models

Repair in 15 days else FOC replacement
Not applicable for CTO models

BER definition

Device declared BER if repair cost is >75% of device price

Device declared BER if repair cost is >75% of device price

Device declared BER if repair cost is >75% of device price

Depreciation on BER scenarios

Yes
Depreciation will be applied on invoice value of device (ex GST)

Customer to pay for the difference before other device is given OR remaining eligibility amount (Invoice value – depreciation value) will be paid in cash excluding GST

Onsitego will retain the damaged device if replacement is given or settlement is done in cash

Battery

Yes: Battery till 2nd year

Yes: Battery till 2nd year

Yes: (Optional till 2nd year) at additional cost

Accessories (cable, charger, keyboard, mouse, Apple Pencil, Super Drive)

24×7 call centre and customer management

Yes by Zones team

Yes by Zones team

Yes by Zones team

Online technical support for OS and resident applications

Online support window for support over phone / chat

Device pickup and drop service for repair

Treatment on replacement/cash settlement

Once replaced or settled in cash, plan expires

Once replaced or settled in cash, plan expires

Once replaced or settled in cash, plan expires

Service provider:
Authorized service center

Dedicated relationship officer

Escalation matrix

Grace period to buy care pack

Warranty: Without inspection, till warranty is valid.

Damage: Without any inspection for 90 days of purchase. Else anytime with inspection.

Warranty: Without inspection, till warranty is valid.

Damage: Without any inspection for 90 days of purchase. Else anytime with inspection.

Warranty: Without inspection, till warranty is valid.

Damage: With inspection.

Enterprise level support FOC one incident per year

Yes -1- Incident will be covered. Limited to MDM deployment with Existing MDM brands in Partnership with Zones.

Yes -1- Incident will be covered. Limited to MDM deployment with Existing MDM brands in Partnership with Zones.

International coverage

Get repaired in any other country from authorized service partner and claim by sharing original Invoice and payment details.